These Terms of Service govern your use of the Fruktos website and the purchase of furniture and related products from Fruktos.
Please read these Terms carefully before using our website or placing an order. By using our website or placing an order, you agree to be bound by these Terms. If you do not agree with them, please do not use the website or place an order.
These Terms do not affect your statutory rights as a consumer under applicable UK law.
The website and products are operated by:
Fruktos
Business address: Flat 36 Witham Court, Thant Close, London, England, E10 5PJ
Phone: +44 7766 854757
Email: info@fruktos.co.uk
Fruktos sells furniture and related products to customers in the United Kingdom.
You may use this website only for lawful purposes.
You must not:
We may suspend or restrict access to the website if we reasonably believe that these Terms have been breached or that the website is being misused.
We try to ensure that product descriptions, photographs, dimensions, colours, materials, specifications, and availability information are accurate and up to date.
However:
Please review the product description, dimensions, materials, care instructions, and included items before placing your order. If you need clarification, contact us before purchasing.
All prices are displayed in pounds sterling (GBP) unless stated otherwise.
The price payable is the price displayed at checkout before you submit your order. Applicable delivery charges, taxes, and other mandatory costs will be shown before payment.
Our standard delivery charge is currently £10.00 GBP per order. Delivery charges may vary where clearly stated because of the delivery location, product, promotion, order size, or special delivery arrangement.
We will not add undisclosed mandatory charges after you place an order without your agreement.
If we discover an obvious pricing or product-information error before dispatch, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order for a full refund.
To place an order, select the product, add it to your basket, provide the requested information, choose an available payment method, and submit the order through checkout.
Before submitting an order, please check:
After you submit an order, we will normally send an acknowledgement email. This acknowledgement confirms that we have received your order request; it does not necessarily mean that your order has been accepted.
A contract is formed when we confirm acceptance of your order or dispatch the goods, whichever occurs first, unless we have told you that we do not accept your order.
We may refuse or cancel an order where:
If we cancel an order after payment has been taken, we will issue a refund for the amount paid for the cancelled order.
Payment must be made using an available payment method shown at checkout.
Payment may be authorised or processed by a third-party payment provider. You confirm that:
We may delay processing or cancel an order if payment is declined, reversed, disputed, or cannot be verified.
We currently deliver to customers within the United Kingdom.
Orders are normally processed and prepared for dispatch within 1 to 2 business days. After dispatch, estimated carrier transit time is 3 to 5 business days.
The estimated total delivery time is therefore 4 to 7 business days, excluding Saturdays, Sundays, and UK public holidays.
Delivery estimates are not guaranteed dates. Delays may occur because of carrier disruption, severe weather, public holidays, traffic, access problems, high demand, or other circumstances outside our reasonable control.
Full delivery information is available in our Shipping Policy.
You are responsible for providing a complete and accurate delivery address.
For furniture deliveries, please ensure that the product and its packaging can pass through relevant doors, hallways, staircases, lifts, gates, and other access points.
Unless expressly stated otherwise, standard delivery does not include:
If delivery cannot be completed because of an incorrect address, lack of access, absence of the recipient, or information not supplied by you, additional delivery or re-delivery costs may apply where permitted by law. We will contact you before applying any chargeable re-delivery arrangement.
If you are a consumer purchasing goods online, you generally have the right to cancel your order within 14 calendar days after you, or a person nominated by you, receives the goods, without giving a reason.
If an order is delivered in multiple shipments, the cancellation period generally starts when you receive the final item or shipment forming part of that order.
To cancel, you must notify us with a clear statement. You may email or write to us using the contact details below:
Email: info@fruktos.co.uk
Phone: +44 7766 854757
Address: Flat 36 Witham Court, Thant Close, London, England, E10 5PJ
You may use the cancellation form at the end of these Terms, but you do not have to use it.
After notifying us that you are cancelling, you must return the goods without undue delay and normally within 14 days of telling us about the cancellation.
The statutory cancellation right may not apply, or may be limited, to products that are:
The relevant product page should identify any applicable cancellation exception before you place your order. This does not affect your rights concerning faulty, damaged, misdescribed, or incorrectly supplied goods.
You may handle the goods only as necessary to establish their nature, characteristics, and functionality.
You may be responsible for any reduction in the value of goods caused by handling beyond what would reasonably be allowed in a shop.
Where possible, please:
For large or heavy furniture, we will explain the return method and any applicable return-collection arrangements.
Unless the item is faulty, damaged, incorrect, or not as described, you may be responsible for the direct cost of returning goods after exercising your cancellation right, where we informed you of this before purchase.
If an item is faulty, damaged, incorrect, or not as described, Fruktos will handle the matter in accordance with your statutory rights and our Returns and Refund Policy. We will explain whether a return, collection, repair, replacement, or refund is appropriate.
When you validly cancel an order, we will refund eligible payments without undue delay and generally within 14 days after:
The refund will normally include the standard delivery charge paid at the time of purchase. We are not required to refund additional costs resulting from your choice of a more expensive delivery option.
Unless agreed otherwise, refunds will be made using the original payment method.
We may delay a refund until the goods are returned or you provide evidence that they have been sent back.
If your furniture is faulty, damaged in transit, incomplete, not as described, or different from what you ordered, contact us as soon as possible.
Please provide:
Your statutory rights may include the right to a repair, replacement, price reduction, or refund depending on the circumstances. We will assess the issue and provide an appropriate remedy under applicable UK consumer law.
Please keep the packaging until the issue has been reviewed where reasonably possible.
Product availability is shown on the website where possible. Availability may change without notice.
If a product becomes unavailable after you place an order, we will contact you and may offer an alternative, delay fulfilment with your agreement, or cancel and refund the unavailable item.
Promotions, discount codes, and special offers may be subject to additional terms.
Unless stated otherwise:
Any promotion-specific terms will be displayed with the relevant offer.
The website and its content, including text, product photographs, graphics, logos, designs, layout, and other materials, are owned by or licensed to Fruktos unless stated otherwise.
You may view and use the website for personal, non-commercial shopping purposes. You must not copy, reproduce, modify, distribute, republish, sell, or commercially exploit website content without our prior written permission.
If you submit a review, photograph, comment, or other material to us, you confirm that:
You grant Fruktos permission to use, reproduce, display, and publish the submission for business, website, service, and marketing purposes, subject to applicable law.
We may remove or decline to publish submissions that breach these Terms or are otherwise unsuitable.
We aim to keep the website available and information accurate, but we do not guarantee that:
We may update, suspend, withdraw, or change parts of the website without notice where reasonably necessary.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for:
Subject to the above, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from your failure to follow product, assembly, care, safety, or delivery instructions.
These Terms do not affect your statutory rights as a UK consumer.
We are not responsible for a delay or failure caused by circumstances outside our reasonable control, including:
If an event materially affects your order, we will contact you where reasonably possible and explain the available options.
Our use of personal information is explained in our Privacy Policy.
By using the website or placing an order, you acknowledge that personal information will be handled as described in that policy.
If you have a complaint about an order, product, delivery, payment, or service, please contact us:
Email: info@fruktos.co.uk
Phone: +44 7766 854757
Address: Flat 36 Witham Court, Thant Close, London, England, E10 5PJ
Customer service hours: Monday to Friday, 8:00 AM to 6:00 PM Greenwich Mean Time, London
Please include your order number and details of the issue so that we can investigate efficiently.
We may update these Terms when our website, products, services, delivery arrangements, or legal obligations change.
The version applicable to your order will be the version published at the time you placed the order, unless a change is required by law or agreed with you.
The latest version will always be available on this page.
These Terms are governed by the laws of England and Wales.
If you are a consumer living in another part of the United Kingdom, you will retain the benefit of any mandatory protections available under the law of the part of the UK where you live.
The courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights concerning jurisdiction.
