At Fruktos, we aim to provide clear and reliable delivery information for customers purchasing furniture in the United Kingdom. Please read this Shipping Policy before placing an order.
We currently deliver furniture orders to addresses within the United Kingdom.
At this time, we do not deliver to locations outside the United Kingdom, including international destinations, unless a different delivery arrangement has been expressly confirmed with you in writing before purchase.
Some remote, restricted, offshore, or difficult-to-access locations may require additional delivery arrangements or charges. If this applies to your address, we will contact you before dispatch.
The standard delivery charge is £10.00 GBP per order.
The applicable delivery charge will be shown during checkout before you submit payment. You will have the opportunity to review the total order price, including delivery charges, before completing your purchase.
If a product, promotion, delivery location, or order size requires a different charge, the applicable amount will be displayed clearly before payment. We do not add undisclosed delivery charges after an order has been placed without your agreement.
Important: The £10.00 delivery charge must match the delivery charge shown in:
Orders are normally processed and prepared for dispatch within 1 to 2 business days after payment has been successfully confirmed. Order cut off time is 6:00pm and time zone is Greenwich Mean Time (London).
Business days are Monday to Friday and do not include Saturdays, Sundays, or public holidays in the United Kingdom.
Processing includes order verification, stock confirmation, preparation, packaging, and handover to the delivery carrier. Orders placed after our daily processing cut-off, on weekends, or on UK public holidays may begin processing on the next business day.
If an item is temporarily unavailable or requires additional preparation time, we will contact you using the details provided at checkout.
After an order has been dispatched, the estimated transit time is 3 to 5 business days.
The estimated total delivery time is therefore:
| Stage | Estimated time |
|---|---|
| Order processing and preparation | 1–2 business days |
| Carrier transit after dispatch | 3–5 business days |
| Total estimated delivery time | 4–7 business days |
These are estimates rather than guaranteed delivery dates. Delivery may take longer during unusually busy periods, severe weather, public holidays, carrier disruption, or other circumstances outside our reasonable control.
Where tracking is available, we will provide dispatch or tracking information using the email address or other contact details supplied with your order.
Tracking information may take some time to become active after the carrier receives the parcel. If tracking is unavailable for a particular delivery method, we will still provide relevant dispatch information where applicable.
Furniture may require additional care during delivery because of its size, weight, shape, or packaging.
Before ordering, please ensure that:
Unless expressly stated on the product page or agreed in writing, standard delivery does not include assembly, installation, removal of existing furniture, or placement in a specific room.
If a delivery cannot be completed because of access problems, an incorrect address, the recipient’s absence, or failure to follow carrier instructions, additional delivery charges or a re-delivery arrangement may apply. We will contact you where possible before any additional charge is incurred.
You are responsible for providing a complete and accurate delivery address, including:
Please check your delivery information carefully before completing your order.
Fruktos is not responsible for delays, failed delivery attempts, or additional charges caused by incorrect, incomplete, or outdated information supplied by the customer. Contact us as soon as possible if you need to correct your address. We cannot guarantee that an address can be changed after the order has been dispatched.
The delivery periods stated in this policy are estimates and do not constitute a guaranteed delivery date.
Delays may occur because of:
If your order has not arrived by the end of the estimated delivery timeframe, please contact us. We will review the order and, where appropriate, contact the carrier to investigate the delay.
Please inspect your furniture and its packaging as soon as possible after delivery.
If an item arrives damaged, defective, incomplete, or different from the item ordered, contact us promptly at info@fruktos.co.uk and provide:
Do not dispose of the packaging until we have reviewed the issue, as it may be required for a carrier claim or return arrangement.
We will assess the matter and explain the available next steps in accordance with our Returns and Refund Policy and applicable UK consumer law.
If a delivery attempt is unsuccessful because nobody is available, the address is inaccurate, access is unavailable, or delivery is refused without an agreed reason, the carrier may arrange a further delivery attempt or return the item to us.
If the item is returned because of information or actions for which the customer is responsible, we may need to recover reasonable re-delivery or return transport costs where permitted by law. We will discuss this with you before arranging any chargeable re-delivery.
This Shipping Policy should be read together with our Returns and Refund Policy.
Our Returns and Refund Policy explains:
Nothing in this Shipping Policy limits your statutory rights under applicable UK consumer law.
If you have a question about delivery, an existing order, or our shipping process, please contact us:
Phone: +44 7766 854757
Email: info@fruktos.co.uk
Business address: Flat 36 Witham Court, Thant Close, London, England, E10 5PJ
Customer service hours: Monday to Friday, 8:00 AM to 6:00 PM Greenwich Mean Time, London
Please include your order number when contacting us about an existing order.
We may update this Shipping Policy when our delivery arrangements, carriers, charges, or business operations change. The latest version will be published on this page and will apply to orders placed after the updated policy is published.
